• WHO? - WHO ARE WE AND WHAT ARE WE AND OUR GRANTEES DOING? >
  • About Us >
    • Our Team
    • What We’re Doing
    • Contact Us
  • Past Grant-Making >
    • Criteria and Process
    • Recipients
    • Projects and Findings
• WHAT? - WHAT IS INTEGRATED BEHAVIORAL HEALTH CARE? >
  • Levels of Integrated Behavioral Health Care
  • Other Dimensions of Integration
  • Program Elements
  • Comparison with Specialty Mental Health
  • Integration Readiness
  • Models of Integrated Behavioral Health Care >
    • Four-Quadrant Model
    • Models by Behavioral Staffing
    • Models by Target Population
    • Models by Levels and Type of Collaboration
• WHY? - WHY PURSUE INTEGRATED BEHAVIORAL HEALTH CARE? >
  • Prevalence of Mental Health Problems in Primary Care & in General Population
  • Co-Occurrence of Mental and Physical Disorders
  • Benefits of Integrated Care
  • Evidence that Integrated Behavioral Care Works >
    • Positive Clinical Outcomes
    • Cost Effectiveness
    • Client Satisfaction
    • Provider Satisfaction
    • Referral and Engagement Rates – Primary Care vs. Specialty Mental Health
    • Effects of Stigma
• HOW? - HOW DOES INTEGRATED BEHAVIORAL HEALTH CARE WORK? >
  • Systemwide Connections >
    • Specialty Mental Health-Primary Care Collaboration
    • The Substance Abuse Connection
    • The School Connection
    • Systemwide Collaboration for Target Populations
  • Roles and Responsibilities >
    • Behavioral Health Counselor
    • Psychiatrist
    • Primary Care Provider
    • Administrator
    • Care (Case) Manager
    • Peer Specialist
      • Peer Specialist
  • Procedures >
    • Screening
    • Accessing the Behavioral Health Counselor
    • Behavioral Health Counselors and Psychiatrist Services
    • Counselor’s Introduction to the Client–Sample Script
    • Documentation of Behavioral Health Services
    • Confidentiality of Client Records/Information
    • Feedback to Primary Care Provider
    • Referral to Outside Services
    • Scheduling and Space
    • Client Engagement
    • Medication Reconciliation
      • Medication Reconciliation
    • Reducing Stigma/Emphasizing Recovery
    • Cultural Competency
    • Registry
    • Telepsychiatry
    • Billing, Reimbursement and Financing
    • Operational Forms
    • Sample Manual For Behavioral Health Services
  • Treating Both Body and Mind >
    • Health Promotion for Mental Health Clients
    • Behavioral Care for Medical Conditions
  • Evaluating the Program >
    • Process Measures
    • Select Global Outcome Measures: Overall Functioning and Well-Being
    • Select Problem or Population Specific Outcome/Screening Measures
    • Satisfaction Measures
  • Clinical Approaches >
    • Recovery Model
    • Stepped Care
    • Cognitive Behavioral Therapy
    • Behavioral Activation
    • Stress Management
    • Motivational Interviewing
    • Self-Management
    • Relaxation Training
    • Biofeedback
    • Relapse Prevention
    • Clinical Goals
• WHERE? - WHAT’S HAPPENING NATIONALLY AND WHAT ARE THE POLICY ISSUES >
  • International Efforts
  • Federal Organizations and Legislation
  • National Organizations
  • Foundation Involvement
  • State Efforts (except California)
  • California Statewide Organizations, Activities, Policy
  • California County Organizations and Activity
  • Healthcare Homes
  • Mental Health Resource Organizations
• Training Opportunities and Archives
• News and Training Archives

SAMPLE MANUAL FOR BEHAVIORAL HEALTH SERVICES

An operational manual was developed and generously furnished by Elizabeth Morrison, LCSW of Golden Valley Health Centers, an IBHP grant recipient. Its inclusion on this website does not imply endorsement or promotion of the particular procedures detailed; IBHP has  provided it for informational purposes only. Clinic personnel who have seen it describe it as “solid gold”. To access it, click Golden Valley Health Center's Integrated Care Manual for Behavioral Health Services, 2008.

In 2011, the Center for Integrated Healthcare published the 71 page Primary Care - Mental Health Integration Co-Located, Collaborative Care: An Operations Manual.  Chapters focus on staff roles and recruitment, program implementation and monitoring, logistics and administrative procedures.  Sample forms are included in the appendices.